eCommerce website development and training
Three years eCommerce experience as a eBay Powerseller.
For over three years we built and managed two eBay shops. One was was selling dresses and the other car parts.
During this time we accrued 10,000+ feedbacks. 99.8% of them being positive feedback. We also accumulated many repeat customers.
Managing your website communications.
This is critical to your buyers experience. The longer you leave buyers waiting for a response, the longer they have to find a alternative supplier.
It is therefore critical you keep on top of your messages. As with most things, you can work hard or smart.
Automated buyer emails
Our shops come with automated branded emails. Inline with providing an excellent experience we have emails sent out by the system at key points. Here are the main ones:
- Thanks for your order
- New account created with sign in details with a one time log in link.
- Payment received email
- Order has been shipped
- Feedback / Review request
General sales training
Another thing to understand on the outset is that some sales skills will help convert enquiries into buyers. Sales isn't as daunting as many think. Great salesmanship is just about understanding what someone needs and then expressing how you can fulfil that need.
Managing your orders
Clearly to maintain such a high feedback score, we had to deliver a superior service. The Website we provide people with make managing your orders a very quick process. We can show you great habits to get into that will greatly assist you with delivering your service on time and every time.
One more important point is we can provide a VAT compliant website when required. Without the ins and out of it, the shop will meet all legal requirements that revolve around VAT. Also we can upgrade an existing Ubercart shop to be VAT compliant too.
Managing your mailing lists
An important thing to build your customer base is to keep in touch with your customers. Think of some offers or other incentive to bring them back. As you'd expect the Websites we create make sending mass email very easy.
The email can also be customized using your buyers information.
Try out our demo copy
If you want to try out one, we have a demo copy where you'll also find more information.